Proactive IT help desk support for your day-to-day it ecosystem and projects.

In today’s business, everything computes. That is why you need the right level of support to help optimize the technology that you are using. New business challenges demand a support team that smartly manages and maximizes IT resources. To ensure that operational continuity and life-cycle management needs are met, we provide a support continuum that is designed to optimize your day-to-day productivity levels. We provide a preventative, anticipatory and proactive IT solution.

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.


Managed IT Services is when you outsource your business’s Information Technology (IT) to a trusted IT company which in turn provides your employees unlimited IT support while proactively and strategically managing your IT infrastructure – all at a fixed price.

Proactive it help desk support for your day-to-day it ecosystem and projects

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    Drive transformational changes in the client servicing ecosphere and helpdesk management by making the environment more responsive, mobile and flexible. Fidelity IT Solutions leverages an end-to-end, multichannel support solution, without capital-intensive investments into skilled labour and costly infrastructure for ongoing management. From onsite support, self-servicing to remote support, our enterprise-wide support apparatus results in increased process efficiency and front-line productivity at reduced costs.
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    We deliver one-call resolution and enhance customer experience with by providing channelways to diverse IT help desk support pipelines. Organizations are looking for knowledgeable and caring help desk staff to resolve their day-to-day IT issues and give them rapid response. Our highly-skilled and reputed support staff can be integrated into any operational environment. Let us help meet your technology challenges. Our team of dedicated professionals understand the unique customer configurations and IT requirements, and we provide a value-driven customer experience that will help you navigate through the competitive marketplace.
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    Through a service level agreement, we set the framework that will set guarantees, that include increased responsiveness, customized support tiers, downtime prevention, and year-round 24/7 technical support. Our technical support responses are quick, prompt and meet your satisfaction as we are able to troubleshoot clients’ computer systems immediately. What will your next IT downtime cost you?


Proactive IT help desk support for your day-to-day it ecosystem and projects.

  • Real-Time Monitoring

    Advanced reporting, rapid remote remediation
    With integrated intelligent monitoring systems, we receive real-time alerts and status updates that give us powerful insights into your data in motion. Interactive dashboards generate and showcase valuable information to our frontline staff, who identify, analyze and respond to hidden problems before they come to the forefront.

  • Application Monitoring

    Dynamic thresholding to improve incident avoidance
    We holistically monitor business-critical software and policies to ensure that your day-to-day business operations are running at optimal levels and available for the end-user. Delivering metrics in real time, your enterprise-wide needs are met with our easy-to-deploy monitoring software that will turn your data into insight.

  • Network Monitoring

    Ensure availability. Unified control of end-to-end network
    A consolidated network monitoring system, which merges all of your heterogeneous network devices, under one single reporting and monitoring platform will track performance, trends, and collect data. The monitoring platform is optimized for fault prevention and capacity planning.

  • Server Monitoring

    Automate monitoring of onsite and offsite servers and OS
    We deliver a far-reaching monitoring system that enables you to view key performance metrics across any number of operation systems. Our interactive dashboard empowers us to manage multiple operation systems in host and distributed environments, and help us respond appropriately.

  • Applications

    Jerther IT supports Software as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.

  • Managed services plus

    Jerther IT provides advanced management tools to clients who want to take their IT Service Management to a higher level.



Our vertical solutions expertise allows your business to streamline workflow, and increase productivity. No matter the business, Jerther IT has you covered with industry compliant solutions.

Stop wasting time and money on technology. Explore our company



Our vertical solutions expertise allows your business to streamline workflow, and increase productivity. No matter the business, Jerther IT has you covered with industry compliant solutions, customized to your company’s specific needs.

Mrs. Jeffrey

Being back with Jerther IT just gives me peace of mind knowing that my technology is functioning seamlessly behind the scenes without it interfering with and disrupting our day-to-day operations.

Mrs. Jeffrey
Mr. Richard

Very late in the day, I received a request from our director to obtain a quote for software and laptops. We needed them by noon the next day. But Jerther IT was able to get those to us first thing in the morning.

Mr. Richard
Why choose us


  • conversations-4872_af60b258-251e-41af-b238-dfb706d7b3d4

    Quick response

    We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

  • diploma-2983_a6bb0b64-dbc1-431e-ac00-a83597982a0


    In more than 8 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.

  • messaging-app-4876_473fc710-9ecc-4785-9e78-8c9f00ae9498

    No geek speak

    You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

  • flag-2979_1fd1d414-4b4f-4887-a94a-493ba8e0b0c7

    Business savvy

    We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.

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    One Stop Shop

    We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.

  • happy-emoji-2947_45d5bb03-c67d-4e73-a316-a5e7f4a9f2f7

    100% Satisfaction Guarantee

    We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

Custom IT services and solutions for your business

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